Refund policy

Exchange and Return Policy

At CPTN, your satisfaction with our products is our top priority. Please review the following policy to ensure a smooth exchange or return process.

I. Eligibility for Exchanges and Returns

Eligibility: We accept exchanges and returns for items that arrive with manufacturing defects or are incorrect, provided you contact us within 7 days of receipt. This policy also covers promotional items.
Condition: Items must be new, unused, and in their original condition with all tags, labels, and packaging intact.

II. Exchange and Return Process

Returning Products:

1. Conditions for Return:
   - The product must be unused and in its original condition.
   - A return request must be made within 7 days of receiving your item.

2. Return Procedure:
   - Contact us through our Facebook page within 7 days of receipt. Provide detailed documentation, including photos and a description of the issue, to determine eligibility for return.
   - If approved, we will provide a return shipping label and instructions for returning the item. Please ensure the return is initiated as per our instructions; items sent back without prior authorization will not be accepted.
   - After receiving and inspecting your return, we will notify you of the refund status. CPTN reserves the right to approve or deny requests based on our assessment. Approved refunds will be processed to your original payment method. Note that your bank or credit card company may take additional time to process and post the refund.

Exchanging Products:

1. Conditions for Exchange:
   - The product must be unused and in its original condition.
   - An exchange request must be made within 7 days of receiving your item.

2. Exchange Procedure:
   - Contact us through our Facebook page and send us the item you wish to exchange for.
   - We will provide instructions on how to return your original item. Once we receive it, we will confirm the details and process your exchange.

III. Costs Associated with Exchanges and Returns

CPTN’s Responsibility: We will cover all shipping costs if the return or exchange is due to a defect or error on our part.
Customer’s Responsibility: Shipping costs for exchanges due to personal reasons or a change of mind are the customer’s responsibility.

Thank you for choosing CPTN. If you have any questions, please feel free to reach out to us.